Introduction

At Sketch School of Art and Creativity, we strive to provide high-quality educational services to our students. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted for our online coaching services.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• Technical Issues: If you experience technical difficulties that prevent you from accessing our services, and we are unable to resolve the issue.
• Service Non-Delivery: If the service you purchased is not delivered as described.
• Change of Mind: If you decide to cancel the service within a specified period after purchase (as detailed below).

Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Email our support team at [email protected] with your full name, contact information, purchase details, and the reason for the refund request.
• Submit Documentation: Provide any relevant documentation or evidence to support your refund request (e.g., screenshots of technical issues, proof of purchase).
• Review: Our team will review your request and may contact you for additional information if necessary.
• Decision: You will be notified of the outcome of your refund request within 5 business days.

Timeframe for Refund Requests

Refund requests must be submitted within the following timeframes:

• Technical Issues or Service Non-Delivery: Within 5 days of the occurrence of the issue.
• Change of Mind: Before you are given access to our LMS (Learning Management System) website.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Completed Services: If you have completed the course or substantial portions of the course.
• Partial Usage: If you already have got access to our LMS (Learning Management System) website.
• Technical Issue from your side: If the refund request is made due to the technical issue or service non delivery due to your device/internet/any other problem.

Processing of Refunds

If your refund request is approved, the refund will be processed using the original payment method within 15 business days. The time it takes for the refund to be credited to your account may vary depending on your payment provider.

Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

Sketch School of Art and Creativity

[email protected]
+91 8882908615